Customer Service
Customer Service at Everest Music & Piano Centre
Real Musicians. Real Knowledge. Real Customer Service.
At Everest Music & Piano Centre, we believe that buying a musical instrument should be about more than simply finding a product online and clicking "Add to Cart".
It's about finding the right instrument for you, with honest advice from people who understand music and genuinely care about your experience.
We're Musicians First
Our team at Everest Music are musicians themselves. We don't just sell instruments. We understand how they sound, how they feel and how important choosing the right one can be.
Whether you're buying your child's first guitar, choosing a digital piano for your home, upgrading your drum kit or investing in professional equipment, we're here to help you make the right decision.
We take the time to listen, understand your requirements and recommend equipment that genuinely suits your needs, experience and budget.
Personal Service That Makes a Difference
Today, musical instruments are available from countless websites, online marketplaces and large retailers. But buying an instrument isn't quite the same as buying an everyday product.
The feel of a guitar, the touch of a piano keyboard, the sound of an amplifier or the features of an electronic drum kit can make a huge difference to your enjoyment and progress as a musician.
That's where specialist knowledge really matters.
At Everest Music, we're not here simply to sell you the most expensive instrument or whatever happens to be popular.
We're here to help you find the instrument that's right for you.
That might mean explaining the differences between two digital pianos, helping a beginner choose a comfortable guitar, or recommending suitable equipment for a school, band or performing musician.
Sometimes the best recommendation isn't the most expensive option, and we're happy to explain why.
What Makes Our Customer Service Different?
Knowledgeable Musicians
Our team have practical musical experience and understand the instruments and equipment we sell. We're happy to share that knowledge with our customers.
Honest Recommendations
We focus on what suits your playing level, requirements and budget, rather than simply recommending the most expensive product.
Personal Attention
We take the time to answer questions, explain product differences and help you make an informed decision with confidence.
After-Sales Support
Our commitment doesn't end when you make a purchase. We're here to help with product questions and after-sales enquiries.
Customer Service That Has Stood the Test of Time
Everest Music & Piano Centre was established in 1986, and we're proud to be celebrating 40 years in business in 2026.
The music industry has changed enormously over those four decades. Shopping habits, technology and the way people buy instruments have all evolved.
But one thing hasn't changed: our commitment to looking after our customers.
We firmly believe that our focus on product knowledge, personal service and long-term customer relationships is one of the main reasons we're still here today.
We're especially proud of customers who return to us over the years, recommend us to friends and family, and trust us to help the next generation of musicians get started.
Here for Beginners, Students & Professionals
No question is too small, and you don't need to be an experienced musician to ask for advice.
We help parents choosing their child's first instrument, adult beginners taking up music for the first time, students progressing to their next instrument and professional musicians looking for reliable equipment.
Whatever your experience level, you'll receive the same friendly, knowledgeable and respectful service.
Expert Advice, Even When You're Shopping Online
You don't have to visit our Bray store to benefit from our team's knowledge.
If you're browsing our website and aren't sure which instrument or piece of equipment is right for you, we're only a phone call or email away.
Whether you're comparing specifications, checking compatibility or simply looking for a recommendation, we're happy to help before you make your purchase.
That's the difference between simply ordering a product online and shopping with a specialist music retailer.
Our Service Doesn't End at Checkout
We know that purchasing a musical instrument can be a significant investment. That's why we place such importance on after-sales service.
Whether you need help understanding a product, have a question about your purchase or require assistance with an after-sales issue, our team is available to help.
When you shop with Everest Music, you're dealing with an established Irish music retailer with a physical store and real people you can contact directly.
Don't Just Take Our Word for It
We're incredibly proud of the feedback we receive from our customers.
Their reviews reflect what matters most to us: expert advice, friendly service and helping people find the right musical instrument.
We believe the experiences of our customers speak for themselves. Discover why musicians continue to choose Everest Music & Piano Centre.
Read Our Customer Reviews on GoogleNeed Advice? We're Here to Help.
Not sure which instrument to choose? Comparing two models? Looking for something specific? Get in touch with our team. We're always happy to answer questions and help you make the right choice.
Everest Music & Piano Centre
Unit 2, Raven Hall
Dargle Road
Bray, Co. Wicklow
A98 XA56
Telephone: 01 286 1933
Email: sales@everestmusic.com
Everest Music & Piano Centre
Real Musicians. Real Advice. Real Customer Service.