Privacy policy

Privacy & Cookie Policy

Last updated: October 2026

At Everest Music & Piano Centre, we respect your privacy and are committed to protecting your personal information.

This Privacy & Cookie Policy explains how we collect, use, store and protect personal data when you visit our website, make a purchase, contact us or subscribe to our marketing communications.

We handle personal information in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and other applicable privacy laws.

1. Who We Are

For the purposes of this policy, Everest Music & Piano Centre is responsible for the personal information collected through our retail website.

Everest Music & Piano Centre
Unit 2, Raven Hall
Dargle Road
Bray, Co. Wicklow
Ireland
A98 XA56

Website: www.everestmusic.com
Email: sales@everestmusic.com

If you have any questions about how we handle your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website, we may collect:

  • Contact details: Your name, email address, telephone number, billing address and delivery address.

  • Order information: Products purchased, transaction history, payment status, delivery preferences and order details.

  • Account information: Details associated with your customer account, where applicable.

  • Communications: Information you provide when contacting us about products, orders, returns or customer service.

  • Marketing preferences: Your newsletter subscriptions and communication preferences.

  • Technical information: Your IP address, browser type, device information and website activity, where collected.

  • Competition information: Details submitted when entering competitions or promotional activities.

Payment transactions are processed using secure payment service providers. We do not need to receive or store your full payment card details to process an order.

3. How We Use Your Information

We use personal information to:

  • Process payments and fulfil customer orders.

  • Arrange deliveries or in-store collection.

  • Send order confirmations, delivery updates and collection notifications.

  • Respond to customer enquiries and provide after-sales support.

  • Process returns, refunds and warranty requests.

  • Maintain customer accounts and purchase records.

  • Prevent fraud and maintain website security.

  • Meet accounting, tax and other legal obligations.

  • Improve our website and customer experience.

  • Send promotional emails and product updates where permitted by law.

  • Invite customers to leave product or service reviews, where permitted.

  • Administer competitions and promotional activities.

We only use personal information where we have an appropriate legal basis.

4. Our Legal Basis for Processing Information

Under GDPR, we rely on different legal grounds depending on why we need your information.

Performance of a contract

We process information necessary to complete purchases, deliver products, arrange collections and provide customer service relating to your order.

Legal obligations

We retain certain transaction and business records to comply with accounting, tax and other legal requirements.

Legitimate interests

Where appropriate, we process information for legitimate business purposes, such as fraud prevention, website security and improving our services, provided these interests do not override your rights.

Consent

We rely on consent where required, including for certain marketing communications and non-essential cookies.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Marketing Emails & Newsletters

If you subscribe to our newsletter or otherwise lawfully receive marketing communications from us, we may contact you about:

  • New musical instruments and accessories.

  • Special offers and promotions.

  • Product launches and availability.

  • News and updates from Everest Music & Piano Centre.

We use email marketing service providers to help manage these communications.

You can unsubscribe at any time by clicking the Unsubscribe link in a marketing email or by contacting sales@everestmusic.com.

Unsubscribing from marketing does not prevent us from sending essential communications relating to an order you have placed.

6. Sharing Your Information

We do not sell customer personal information as a business activity.

We share information with trusted third parties where necessary to operate our business, including:

  • Shopify, which provides our ecommerce platform.

  • Payment processors that securely handle transactions.

  • Delivery and courier companies responsible for transporting orders.

  • IT, website hosting and technical support providers.

  • Email marketing and customer communication platforms.

  • Analytics providers, where applicable and permitted.

  • Professional advisers, accountants and regulatory authorities where legally required.

We share only the information reasonably necessary for the relevant purpose.

Some providers may process information outside the European Economic Area. Where this occurs, we take appropriate steps to ensure that suitable data protection safeguards are in place, as required by law.

7. Shopify & Online Shopping

Our online store is powered by Shopify. Shopify helps us provide essential ecommerce functions, including shopping baskets, checkout, payment processing, order management and customer accounts. Shopify may process personal information on our behalf and, for certain services, for its own purposes.

For more information about Shopify's handling of personal information, please visit:

https://www.shopify.com/legal/privacy/consumers

8. Cookies & Similar Technologies

Our website uses cookies and similar technologies to provide essential functionality, remember preferences and, where permitted, understand how visitors use our website.

Cookies are small files stored on your device when you visit a website.

Some cookies are necessary for the website to function correctly, while others are optional.

Strictly Necessary Cookies

These cookies support essential website functions, including:

  • Adding products to your shopping basket.

  • Maintaining checkout sessions.

  • Supporting secure payments.

  • Keeping customer accounts secure.

  • Remembering privacy and cookie preferences.

These cookies do not generally require consent because they are necessary to provide services you request.

Analytics Cookies

Analytics cookies help us understand how visitors use our website, including which pages are visited and how customers navigate the online shop.

Where analytics cookies require consent, they will only be used after that consent has been obtained.

Functional Cookies

Functional cookies may remember optional preferences or support additional website features.

Where required by law, we will request your consent before using these cookies.

Advertising & Marketing Cookies

If we use advertising or marketing tracking technologies, these may help us measure advertising performance or show relevant promotions.

Such non-essential technologies will only be used where the necessary consent has been obtained.

9. Managing Your Cookie Preferences

When you visit our website, you may be presented with a cookie consent banner.

You can choose whether to accept or reject non-essential cookies and manage available cookie categories.

You can also change or withdraw your consent later through the Cookie Preferences option on our website.

Rejecting non-essential cookies will not prevent you from browsing our store or purchasing products.

You can also manage cookies through your browser settings, although blocking strictly necessary cookies may affect website functionality.

10. Google Analytics & Website Performance

We may use Google Analytics or similar services to help understand website traffic and improve the shopping experience.

Depending on the services enabled, these tools may collect information such as pages visited, approximate location, device type and interactions with our website.

Where required, analytics tracking will only operate after you have provided consent.

For more information about Google's privacy practices, visit:

https://policies.google.com/privacy

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including complying with legal obligations.

For example:

  • Order and transaction records: Retained for the period required by applicable accounting and tax laws, generally six years in Ireland, or longer where legally necessary.

  • Customer account information: Retained while an account remains active and subsequently where necessary for legitimate or legal purposes.

  • Customer enquiries: Retained for a reasonable period to manage customer service and any related disputes.

  • Marketing information: Retained until you unsubscribe, withdraw consent or the information is no longer required, subject to maintaining necessary suppression records.

  • Cookie information: Retained according to the purpose and duration of the particular cookie or tracking technology.

When information is no longer required, we take appropriate steps to securely delete or anonymise it.

12. Your Data Protection Rights

Under GDPR, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your personal information in certain circumstances.

  • Request that we restrict how your information is processed.

  • Object to certain processing, including direct marketing.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Object to certain automated decision-making where applicable.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact sales@everestmusic.com.

We will respond in accordance with applicable data protection law, generally within one month.

You also have the right to make a complaint to the Irish Data Protection Commission.

Data Protection Commission
Website: https://www.dataprotection.ie

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Our ecommerce platform and payment providers use security measures designed to protect customer transactions and information.

Although we take data protection seriously, no online system can guarantee absolute security.

14. Children's Privacy

Our online retail website is not intended to collect personal information directly from children without an appropriate legal basis or any required parental consent.

If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

15. Links to Other Websites

Our website may contain links to third-party websites, including manufacturers, payment providers and social media platforms.

We are not responsible for the privacy practices of websites operated by other organisations.

We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Policy

We may update this Privacy & Cookie Policy to reflect changes in our business, website technology, legal requirements or privacy practices.

Any updates will be published on this page with a revised date.

17. Contact Us

If you have questions about this policy or how we use your personal information, please contact:

Everest Music & Piano Centre
Unit 2, Raven Hall
Dargle Road
Bray, Co. Wicklow
Ireland
A98 XA56

Email: sales@everestmusic.com