Shipping policy
Shipping & Delivery Policy
Last updated: October 2026
At Everest Music & Piano Centre, we aim to get your musical instruments and accessories to you as quickly and safely as possible.
Our delivery and dispatch arrangements depend on the size of the product, where it is stocked and your delivery location. Please read the information below before placing your order.
1. Where We Deliver
We currently offer online delivery within the Republic of Ireland only.
We do not currently offer online shipping to Northern Ireland, the United Kingdom, other EU countries or international destinations.
For delivery enquiries, please contact sales@everestmusic.com.
2. Delivery Charges
Our standard tracked delivery charge is €7.50 per order within the Republic of Ireland for products eligible for courier delivery. Most smaller musical instruments, keyboards, accessories and other suitable products can be delivered using our courier service.
Certain larger or heavier instruments cannot be shipped by standard courier and require alternative arrangements.
For eligible larger digital pianos, we offer:
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Free local delivery to qualifying addresses in Dublin and County Wicklow.
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Free in-store collection from our Bray store for customers outside our eligible local delivery area.
Any applicable shipping charges and available fulfilment options will be displayed at checkout.
3. Product Availability & Dispatch Times
To help customers understand when their orders are likely to be shipped, we display estimated dispatch times on our individual product pages. These depend on where the product is stocked.
Online Store Stock – Dispatched Within 1–2 Working Days
Products available through our online store stock are normally dispatched within 1–2 working days after an order is placed.
Warehouse Stock – Dispatched Within 5–7 Working Days
Products available through our warehouse network are normally dispatched within 5–7 working days after an order is placed.
Both stock types can be ordered directly through EverestMusic.com. Important: These are estimated dispatch times, not guaranteed delivery dates. Once dispatched, most standard DPD deliveries within Ireland generally arrive within one working day, although this can vary. Orders are normally processed on working days, excluding weekends and public holidays.
If you order multiple products with different stock locations or dispatch estimates, they may be dispatched together or separately depending on availability. If there is an unexpected stock issue or delay, we will contact you with an update. Your statutory rights concerning delivery times and delays remain unaffected.
4. Large & Heavy Digital Pianos
Due to courier weight and size restrictions, selected larger digital pianos and oversized instruments cannot be shipped using our standard courier service.
Digital pianos weighing 40+ kg when packaged are generally subject to special delivery or collection arrangements. Free Local Delivery (Dublin & Wicklow Area).
We offer free local delivery on selected larger digital pianos to eligible addresses in Dublin and County Wicklow. This delivery service is arranged directly by Everest Music & Piano Centre rather than through our standard courier network.
Our team will contact you to arrange a suitable delivery date. Delivery is subject to the instrument's size, the delivery location and reasonable access to the property.
Unless agreed in advance, assembly, installation and upstairs delivery are not included.
Free In-Store Collection (Everest Music Bray)
For customers outside our eligible local delivery area, larger digital pianos that cannot be shipped by courier are available for free collection from our Bray store. The relevant delivery or collection options will be indicated on the product page or at checkout.
If you are unsure about the arrangements for a particular instrument, please contact us before placing your order.
5. Our Delivery Partners
We use established courier services, including DPD, for eligible deliveries throughout the Republic of Ireland. Where tracking is available, tracking information will be provided following dispatch. Please ensure your delivery address, Eircode, telephone number and email address are correct when placing your order. Couriers may contact you directly with delivery updates.
We cannot normally deliver to PO Box addresses.
6. In-Store Collection
Selected larger, heavier or specialist instruments are available for free collection from our Bray store. Customers complete payment online when placing their order. Once your order is ready for collection, we will send you a confirmation email. Please do not travel to the store until you receive your collection-ready confirmation.
Collection Address
Everest Music & Piano Centre
Unit 2, Raven Hall
Dargle Road
Bray, Co. Wicklow
Ireland
A98 XA56
Customers collecting large instruments should ensure they have suitable transport and any necessary assistance. Please contact us in advance if you need information about the packaged dimensions or weight of your instrument.
7. Orders Containing Both Delivery & Collection Items
You can purchase products requiring different delivery or collection arrangements in the same order.
If your basket contains a heavy instrument requiring collection alongside smaller items eligible for courier delivery, we will dispatch the smaller items separately. You do not need to collect the entire order.
The presence of a collection-only product in your basket does not change the delivery arrangements for other items that are eligible for courier dispatch.
8. Tracking Your Order
Once your order has been dispatched using a tracked courier service, you will receive tracking information by email where available.
For DPD deliveries, you can track your parcel at:
If you need assistance tracking your order, please contact sales@everestmusic.com and include your order number.
9. Damaged, Missing or Incorrect Deliveries
We take care when preparing, packing and dispatching orders.
If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible.
We recommend reporting visible delivery damage within 48 hours to help us investigate promptly with the courier.
Please provide your order number, a description of the issue and photographs where possible.
This 48-hour recommendation does not restrict your statutory consumer rights.
Where goods are lost or damaged in transit before delivery to the customer, Everest Music & Piano Centre will provide the appropriate remedy in accordance with applicable consumer law.
10. Delivery Delays
While we aim to meet our estimated dispatch and delivery times, occasional delays may occur due to stock availability, courier disruption, severe weather or other circumstances outside our reasonable control.
If we become aware of a significant delay, we will endeavour to contact you.
Where delivery is not completed within an agreed period, or within the period required by applicable law, customers retain their statutory rights.
11. Returns & Refunds
If you wish to return a product, cancel an eligible online purchase or report a faulty item, please refer to our Returns & Refunds Policy, available in the footer of our website.
Nothing in this Shipping & Delivery Policy affects your statutory rights under Irish consumer protection law.
12. Contact Us
For delivery enquiries, order updates or collection arrangements, please contact:
Everest Music & Piano Centre
Unit 2, Raven Hall
Dargle Road
Bray, Co. Wicklow
Ireland
A98 XA56
Telephone: 01 286 1933
Email: sales@everestmusic.com
Website: www.everestmusic.com