Frequently Asked Questions

Click on question to reveal the answer.

1. How long will my order take to reach me?
We normally dispatch orders within 24 hours unless there is a stocking issue. If there is a stocking issue you will be informed asap and given an alternative product, in stock or an E.T.A. for your original product ordered.

2. I see a product online that I'm thinking of purchasing, but I need a little more information on it. Can you help?
Of course! Please feel free to ring the shop directly with any questions you may have and our fully trained staff will be able to help you.
PH: 01 2861933. 
Alternatively you can email us direct on sales@everestmusic.com and we will respond to all queries within 1 working day.

3. I would like to try out a particular instrument you have online. Is there anyway I can do this?
Yes we have a high street shop located in Bray. Here you can try any instrument you like, to get an idea of how it feels and how it sounds. Our shop is located at:

Unit 2, Raven Hall 
Dublin / Dargle Road, 
Bray,
Co. Wicklow.

4. What Payment Methods are Available?
We accept all major Credit and Debit cards which are secured with the strongest level of encryption commercially available. We do not store your card details on our server. All our payments are processed by Realex, Ireland’s Favourite Payment Service Provider. This makes all transactions 100% safe and secure.

Alternatively you can pay for your items in our shop located at Unit 2, Raven Hall, (Old Sunny Bank) Bray, Co. Wicklow.

5. How do you ship orders?
We use DPD as our main carrier. DPD offer next day delivery within Ireland serving all urban and rural areas. We ask that you provide your contact phone number so that we may pass this on to DPD should any problems arise with your delivery. If you have any queries regarding your delivery please email us: sales@everestmusic.com

6. What is the cost of postage and packaging?
We make every effort to keep our delivery charge as low as possible. See below for applicable delivery charges:

Ireland: Flat Rate of just 5 Euro per order
UK: 5 - 100 Euro depending on size of items
Rest of EU: 10 - 125 Euro depending on size of items
Rest of World: 15 - 150 Euro depending on size of items.

7. Are my payment details kept secure?
Yes, all your payment details are entered in a secure internet site that our website links with, which is managed by Realex Payments.
We do not record customer payment details. All this information is held in a secure server managed by Realex. Our online shop uses 128 bit SSL, the strongest level of encryption commercially available. All transactions are guaranteed to be 100% safe and secure.

8. I have just ordered something from your wesbite, but when I search for this product now, it's not there. Why is this?
At Everest Music we have an automated inventory management system. If the product that you have selected is the last piece in our stocks, this will automatically disappear from our website after you have placed the order.

9. Is there any way to check the status of my order?
To check on the status of your order you can contact our Customer Care at sales@everestmusic.com and we would be happy to assist you with any queries that you may have.

10. What is your Cancellation & Returns policy?
Everest Music wants you to be happy every time you shop with us. So, if you are unhappy with your purchase for any reason, you are entitled to a complete refund within 14 days from the day your order was received. This is on the condition that the product* is retuned undamaged in its original packaging. Write to admin@everesstmusic.com and submit your order number as well as information about how we can contact you. When we have received the returned goods and approved the return we will then credit your account for the entire amount you have paid - excluding return shipping costs.

All Returns should be addressed to:
Returns Dept. 
Everest Music, 
Unit 2, Raven Hall. 
Dublin Road, 
Bray, 
Co. Wicklow

*This excludes products such as strings, reeds, harmonicas, drum heads, tin whistles, recorders, wind instruments, drumsticks, cleaners, polishes UNLESS they are defective OR unopened AND unused.

11. I have a query that is not answered here, what should I do?
Contact us direct and we will be happy to answer any queries you may have. You can phone the shop - 01 2861933, or email us, sales@everestmusic.com.

12. The goods that I have received are faulty, what can I do about this?
Should you receive a damaged or defective item from us, we will offer you a choice of: 

A prompt replacement. 
A full refund. 
An alternative item of the same value. 

In order to return the product, please contact us at admin@everestmusic.com for information on how best to do so. Submit your order number as well as information about the fault. We may arrange for the product to be collected or ask you to return it to us (you will not be refunded the shipping costs). When we have approved the return we will then credit your account for the entire amount you paid.