Returns

Damaged Goods

Any items that have arrived damaged must be reported to us within 48 hours of receiving your order. We will require photographic evidence where damage has occurred.

Returns

Everest Music wants you to be happy every time you shop with us. So, if you are unhappy with your online purchase for any reason, you are entitled to a complete refund within 14 days from the day your order was received. This is on the condition that the product* is returned undamaged in its original packaging. Write to sales@everestmusic.com and submit your order number as well as information about how we can contact you. When we have received the returned goods and approved the return we will then credit your account for the entire amount you have paid - excluding return shipping costs.

All Returns should be addressed to:

Returns Dept.
Everest Music,
Unit 2, Raven Hall.
Dublin Road,
Bray,
Co. Wicklow

*This excludes products such as strings, reeds, harmonicas, drum heads, tin whistles, recorders, wind instruments, drumsticks, cleaners, polishes UNLESS they are defective OR unopened AND unused.

If you are returning goods that have been damaged in transit you must inform us within 2 working days.

Faulty goods

Should you receive a faulty goods from us, we will gladly offer you a choice of:

A prompt replacement.
A full refund.
An alternative item of the same value.

In order to return the product, please contact us at sales@everestmusic.com for information on how best to do so. Submit your order number as well as information about the fault. Please note, while we offer a 12 month warranty on all goods shipped to the EU, we do not cover the cost of returning faulty or damaged goods. If you need to return a product you believe to be faulty please contact us first before returning the item.